Choosing the right HR support for your business
Every business has different HR needs. Some prefer ongoing support from a trusted HR partner, while others only need help with specific issues. This guide explains the differences so you can make the right choice.
Ongoing HR Support
- Unlimited availability or scheduled monthly access
- Typically covers disciplinaries, absence management, HR advice, policies, TUPE and redundancy support
- Peace of mind, proactive compliance, reduced risk and continuity
- Tailored to your business, with the support level adjusted as needed
- Most of our clients choose ongoing HR support
One-off HR Support
- Limited to an agreed project scope
- Use for individual investigations, policies, disciplinary or grievance cases, TUPE or redundancy support
- Only pay for what you need
- One-off project only; follow-up requires a new engagement
- Use if your needs are genuinely one-off
Tip: most businesses start with ongoing HR support. One-off support is best for clearly defined, isolated issues.
Growing SME
You are hiring regularly, managing absences and want HR peace of mind.
Ongoing support means you have a trusted HR partner available every month to proactively manage compliance, performance and employee relations.
Single HR issue
You need help with a disciplinary hearing, a TUPE consultation or updating your policies.
One-off support is ideal if you do not require ongoing advice.
Common questions
Absolutely. Many clients start with a single project and then move to ongoing support once they see the benefit of having a dedicated HR partner.
Ongoing support is flexible. We tailor the level of support to your needs, so you never pay for services you do not use.
Both options provide rapid help. Ongoing clients benefit from faster access, continuity and a deeper understanding of their business.
Yes. Even small teams benefit from regular guidance, compliance oversight and a trusted partner for day-to-day HR queries, avoiding costly mistakes.
For a single issue, yes. If you anticipate several HR matters, ongoing support is often more cost effective and less stressful over time. Take a look at our monthly HR packages.
We initially wanted Pennine HR to support us with a specific issue which was causing us some concern. This was resolved swiftly and professionally, and we were happy to sign up for a retainer package which means all our personnel information is secured in their cloud environment and we have the peace of mind of their specialist support at the end of the phone whenever we need it.
What we don't do
(because that's just as important as what we do)
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Point 1:
We won’t tell you what you want to hear. We prefer to be honest so everyone knows where they stand.
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Point 2:
We never say “you can’t do that”. We explain the risks and help you make a decision.
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Point 3:
We don’t pretend HR is black and white. There is no HR rule book, just experience and open conversations.
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Point 4:
We don’t have faceless call centres. We get stuck in and act as an extension of your team, but we make our own coffee.
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